Links between Employee Attitudes and Customer Satisfaction.
These are two sides of the same coin.
It is employee attitude that will
foster customer satisfaction.
Increasingly, companies look towards enhancing employee
morale and improving organizational attitudes to serve
the customer better. Additionally, understanding employee
attitudes is also a vital factor when it comes to reducing
turnover and training costs.
It’s therefore important to
understand those relationships and make it work to your
advantage and have a win-win situation always. Today,
most organizations invest in measuring and quantifying
employee opinions and attitudes by incorporating Employee
engagement Surveys, and/or 360 degree Feedback Survey
into their existing HR and organizational processes.
Normally these engagement studies